Privacy Policy — Viña El Pabellón

Last updated: March 17, 2026

This Privacy Policy explains how Viña El Pabellón (“we,” “us,” “our”) collects, uses, stores, and protects personal data when you visit https://xn--viaelpabellon-jkb.cl/ (the “Site”) or contact us.

If you have any questions, contact: vojeda@viñaelpabellon.cl.

1) Controller (Who is responsible for your data)

Controller: Viña El Pabellón
Website: https://xn--viaelpabellon-jkb.cl/
Email: vojeda@viñaelpabellon.cl
Country: Chile

2) Scope (What this policy covers)

This Policy applies to personal data collected through:

  • Browsing the Site (limited technical data)
  • Contacting us through the Site’s contact form
  • Contacting us directly by email (if you do so)

It does not cover third-party websites that may be linked from our Site.

3) Personal data we collect

A) Data you provide (Contact form — Fluent Forms)

When you submit the contact form, we may collect:

  • Name
  • Email address
  • Message content (and any information you choose to include)

How it is processed: submissions may be stored in the Site’s database (through Fluent Forms) and/or delivered to us by email for follow-up.

B) Data collected automatically (Technical, security & performance)

When you browse the Site, we may collect limited technical data such as:

  • IP address
  • Browser type, device type, operating system
  • Pages visited and timestamps
  • Basic diagnostic information

Security (Wordfence Security): we use Wordfence to protect the Site. It may log security events and technical identifiers (including IP address, request details, and attempted access patterns) to prevent abuse and unauthorized access.

Performance (WP Fastest Cache): we use caching/performance tools to speed up the Site. This may involve technical processing (and in some cases technical cookies) to serve pages efficiently.

C) Age verification (Barrera de edad / Age Gate)

If the Site displays an age verification prompt, it may store a cookie or local preference to remember your confirmation and avoid showing the prompt repeatedly.

4) Purposes (Why we use your data)

We process personal data to:

  • Respond to your inquiries and communicate with you
  • Provide information you request
  • Protect the Site against spam, abuse, and cyberattacks (security monitoring)
  • Maintain stability, reliability, and performance of the Site (caching/optimization)
  • Comply with legal obligations when applicable

Depending on the context and your jurisdiction, we rely on:

  • Consent (e.g., when you submit the contact form)
  • Legitimate interests (e.g., ensuring Site security, preventing fraud/abuse, maintaining performance)
  • Legal obligations (when the law requires certain processing or retention)

6) Cookies and similar technologies

The Site may use essential cookies and similar technologies for functionality, security, and performance. This may include:

  • Age verification cookies (Barrera de edad / Age Gate): remembers your age confirmation.
  • Security cookies and protections (Wordfence): helps detect and block malicious activity.
  • Performance/caching (WP Fastest Cache): may use technical mechanisms (and in some setups technical cookies) to improve load speed and reduce server load.

You can control cookies through your browser settings (block/delete). Disabling cookies may affect Site functionality (for example, the age confirmation may reappear, or security protections may behave differently).

7) Google services (Site Kit by Google)

We use Site Kit by Google to connect the Site with certain Google services (for example, Search Console or other Google web tools).

At this time, we do not use Google Analytics, Meta Pixel, or advertising/behavioral tracking tools on the Site.
If we enable analytics/advertising features in the future (for example through Site Kit), we will update this Privacy Policy and, where required, implement an appropriate cookie consent mechanism.

8) Plugins that do not typically collect personal data

Some plugins are used to build or enhance the Site experience and generally do not collect personal data by themselves, including:

  • Yoast SEO (SEO metadata, sitemaps, structured data)
  • Kadence Blocks and GreenShift (page building blocks)
  • LoftLoader (visual preloader)
  • Code Snippets (site code management)

Note: While these tools usually do not collect personal data on their own, they may affect how content is displayed or loaded.

9) Sharing and recipients (Who we share data with)

We do not sell your personal data.

We may share limited data only when necessary with trusted service providers that help us operate and protect the Site (for example, hosting, security services, email delivery, and technical maintenance). These providers are permitted to process data only as needed to deliver their services.

10) International transfers

Depending on where our service providers’ servers are located (for example security or infrastructure providers), your personal data may be processed outside Chile. When this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

11) Data retention (How long we keep it)

We retain personal data only for as long as necessary for the purposes described in this Policy:

  • Contact form submissions (Fluent Forms): kept as long as needed to respond and manage follow-ups, and for a limited period thereafter for record-keeping, unless a longer retention period is required by law.
  • Security/technical logs (Wordfence and server logs): kept for a limited period for security monitoring, incident investigation, and troubleshooting.

12) Security (How we protect your data)

We apply reasonable administrative, technical, and organizational measures to protect personal data, including access controls and security monitoring. However, no website or transmission method can guarantee absolute security.

13) Your rights (Chile + international standard)

Depending on your jurisdiction, you may have rights to:

  • Access your personal data
  • Rectify/correct inaccurate or incomplete data
  • Request deletion/cancellation where applicable
  • Request blocking/suspension of processing in certain cases
  • Object to certain processing, including use for advertising/marketing (note: we do not run marketing profiling at this time)
  • Withdraw consent where processing is based on consent
  • Data portability (where applicable under certain legal frameworks)

To exercise these rights, email us at vojeda@viñaelpabellon.cl with the subject line “Privacy Request.” We may request reasonable verification to protect your data.

14) Complaints

Depending on your jurisdiction, you may have the right to lodge a complaint with the competent data protection authority or regulator.

15) Minors

This Site is not intended for minors. We do not knowingly collect personal data from minors. If you believe a minor has provided personal data, please contact us at vojeda@viñaelpabellon.cl and we will take reasonable steps to delete it.

16) Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the Site, our practices, or legal requirements. Updates will be posted on this page and the “Last updated” date will be revised.

17) Contact

For privacy-related questions or requests, contact:
vojeda@viñaelpabellon.clvojeda@viñaelpabellon.cl